TeamViewer
Return Policy
Please read our delivery and payment information before submitting your order. Once an order has been placed, is it not changed or cancelled.
We are totally committed to customer satisfaction. Please visit our www.siscom.my to process your return between Monday through Friday 9:00 AM – 7:00 PM.
IMPORTANT NOTICE CONCERNING REFUNDS:
As soon as you return your item to us and it’s received into our system, we will expeditiously send a refund request to your bank. Please note that while the funds are instantly deducted from our account, some banks may take 5-7 business days to process and post these refunds to your account.
We do not refund shipping or freight charges on any orders or returns.
GENERAL RETURN POLICY:
Most products sold are free exchange or replacement within 7 days from the date your order delivered. Please visit our http://www.siscom.my to process your return. The product must be in its original condition, unused and in its original packaging. If we do not receive your return in its original condition, a service charge of RM80 will be deducted from your refund. Returns other than for exchange or replacement will be assessed a fee of MR80 which will be deducted from your refund. We do not refund any delivery charges. This policy applies for local delivery orders only.
We do not accept returns or exchanges for any products after 7 days from the date your order delivered.
If you would like assistance in returning an item, please contact or email us at customerservice@siscom.my. We will be happy to walk you through the return process.
RETURN PACKAGING:
We need the original packaging to be intact. Returned items in marked or damaged boxes may be refused by the post office. To avoid this, place your return item in a box or wrap it to ensure its safety during the shipping process. We apologize for any inconvenience.
EXCEPTIONS:
Some products do not qualify for a pre-paid return label because of their value. Please feel free to contact or email us at customerservice@siscom.my and we will be happy to assist you.
UNDELIVERABLE AND REFUSED PACKAGES:
If a delivery is refused for any reason or considered undeliverable due to an invalid shipping address, you will be charged a penalty that may include, but not limited to extra shipping charges. Please proofread your order information before finalizing.